Refund Policy

Refund Eligibility

To be eligible for a refund within the 14-day period, you must:

• Request the refund within 14 days of the initial purchase or subscription activation.
• Clearly state the reason for the refund request to help us improve our services.
• Provide proof of purchase or subscription.

Non-Refundable Circumstances

Refunds may not be granted under the following circumstances:

• After the 14-day period has elapsed since the purchase or subscription activation.
• If the service was used to a significant extent or if the user has consumed a substantial portion of the service.
• If the request does not meet the eligibility criteria mentioned above.

How to Request a Refund

To request a refund, please contact our customer support team at support@smartbim.io. Provide your name, email address, proof of purchase, and a brief explanation for the refund request. Our team will review your request and respond in a timely manner.

Refund Processing

Once your refund request is approved, the refund will be processed within 7 days and issued to the original payment method used during the purchase. Please note that depending on your financial institution, it may take additional time for the refund to reflect in your account.

Changes to Refund Policy

SmartBIM Innovations reserves the right to amend or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or informing our users through other communication channels.